Refund Policy

About our digital products

All products sold by Blue Diamond Prints (a trading name used by an individual seller operating from South Africa) are digital downloads. When your payment is completed, you receive access to a print-ready PDF file and a download link by email.

Because the file is delivered instantly and can be copied once downloaded, refunds work a little differently than they do for physical goods. This policy explains clearly when and how we refund.

Our refund promise

If you are not satisfied with your purchase, you can request a refund within 14 days of your order date. We want you to be happy with your purchase, and we will review every request fairly.

You are entitled to a full refund where any of the following apply:

• The file is faulty, corrupted or will not open correctly.
• The product is badly mis-described compared with what was shown on the product page.
• You were accidentally charged twice for the same item.

Change-of-mind refunds

Because our products are delivered instantly and cannot be "returned", change-of-mind refunds are handled case by case. If you contact us within 14 days of purchase and explain the situation, we will do our best to make it right, including a refund where appropriate.

How to request a refund

To request a refund, contact us at nossynosipho874@gmail.com within 14 days of your purchase. Please include your order details and a short description of the problem.

Refunds are processed by our payment provider, Paddle. Approved refunds are returned to the original payment method you used at checkout. Depending on your bank, the refund may take a few business days to appear.

Faulty or missing files

If a download link expires, fails or the file is damaged, contact us and we will re-issue a working link. A broken link is never a reason to lose access to something you have bought.

Where a file is genuinely faulty and cannot be replaced quickly, we will refund you in full.

Before contacting your bank

If you have a concern about an order, please contact us first. Raising a chargeback with your bank before giving us the chance to help can slow things down. We aim to respond to every message as quickly as we can.

Contact us

For any refund question, email nossynosipho874@gmail.com and we will be glad to help.